Terms, Conditions & FAQ
Please read this section carefully to avoid any inconvenience or delays.
Only one promo code is allowed per checkout.
Returns & Exchanges
- Due to hygiene reasons, we do not allow returnsor exchanges.
- Refunds are only accepted on a case-by-case basis. In the event of a refund, the items must be returned to Fumee French Lingerie in order for the refund to proceed.
- Store credit will be issued if the item to be refunded is unavailable or if the item was purchased using a discount/promo code.
- Store credit is valid for a period of 6 months from the date of issue.
- The cost of shipping will be borned by the customer
- The delivery address of pre-order products cannot be changed. This is a precaution to minimise scalping activities. Please ensure your delivery address is correct before you submit your order.
Cancellation of pre-orders
- Cancellations are accepted prior to the delivery of pre-order(s).
- Cash is not refundable but store credit will be issued for cancelled orders. Store credit is valid for a period of 6 months from the date of issue.
Prices for products may change without prior notice. However, orders and pre-orders that have already been paid will not be affected.
Confirmation of orders
Upon your completion and confirmation of details (quantity, payment method, contact method, delivery address of pre-order products), the system will generate your order and the total amount due. Please proceed with payment for the order within the time stipulated on the website for your order to take effect.
Delivery details & missed deliveries
Please ensure that all delivery details and addresses are accurate and up-to-date. In the event that packages are returned to the warehouse due to the above issues, the customer will be responsible for bearing the cost of re-shipping the item to them.
- Please note the standard delivery times:
Pre-order deliveries: 1 - 2 weeks
Standard order deliveries: 3 - 5 days
- The delivery of pre-order products will take place approximately 1-2 weeks after Fumée French Lingerie has received payment for your order. If your order includes other products other than the pre-order products, they will be delivered together.
- While Fumée French Lingerie strives to its utmost to dispatch orders within the stipulated time period of 1 – 2 weeks, this does not guarantee a timely delivery should unpredictable or unforeseen events take place. We advise all customers to purchase products early to avoid disappointment.
- Fumée French Lingerie employs economy ground shipping services from several providers. As such, please be aware that certain items require special packaging or handling due to shipping carrier regulations. In such cases, a delay of 3-5 days can be expected.
- Standard delivery charges apply for all deliveries outside of Malaysia, including to East Malaysia.
Packaging for sale items and special edition products may differ from that shown on our social media or on the website.
Free shipping for domestic orders
- Free Shippingis provided for domestic orders in Malaysia, for purchases worth RM150 and above.
- If your purchases come to a total of RM150 or above, please apply the promo code “FREEDELIVERY” during checkout.
- All deliveries in Malaysia will be made via Pos Laju. Please track your parcel using the link provided.
Products will be shipped internationally via DHL. For further details on shipping, please contact us at email@example.com